Terms & Conditions

These Terms & Conditions apply to your access to and use of Rich Royal Casino, including its website, account services, games, payment features, promotional activities and related content. They should be read together with any game rules, promotion terms, privacy information, responsible gambling information and other notices published on the website. If there is a conflict between these terms and a specific set of terms, the specific terms may apply to the relevant service or promotion.

By accessing the website or using any service, you agree to comply with these terms. If you do not agree with them, you must not use the website or open an account. We may update these terms from time to time to reflect changes to our services, legal requirements, technical features or operating practices. Updated terms will be made available on the website. Your continued use of the website after an update may be treated as acceptance of the revised terms.

You are responsible for reading the current version of these terms before using the service. Nothing in these terms is intended to remove or limit any right or protection that cannot lawfully be excluded under applicable Australian law or the law that applies to your use of the service.

Eligibility and lawful use

You must be at least 18 years old to use Rich Royal Casino. The website is not intended for minors, and you must not allow another person, including a minor, to access your account or use the service through your device. You must also use the website only where online gambling and the relevant service are lawful for you to access. It is your responsibility to check the laws that apply in your location before registering or playing.

You must not use the website if you are subject to a legal restriction, an exclusion arrangement, an account closure, or any other condition that prevents you from using gambling services. We may refuse registration, restrict access or close an account where we reasonably believe that eligibility requirements have not been met.

You may use only the payment methods and account functions made available on the website. You must ensure that any payment method used belongs to you or that you have lawful authority to use it. We may decline, reverse or investigate a transaction where the payment method cannot be verified, appears unauthorised, or is inconsistent with these terms.

You should deposit only money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are not certain. Before making a deposit, check the transaction details shown to you, including any applicable conditions, and keep your account information secure. You are responsible for checking that the correct amount has been entered before confirming a transaction.

Games are played according to the rules displayed for the relevant game. You should review those rules before playing, including information about available bets, winning combinations, features, or other game mechanics. Once a game action has been accepted by the system, it may not be possible to cancel or change it. Where there is a technical or processing issue, the relevant game record and system information may be used to determine what occurred.

Any withdrawal request may be subject to account verification, transaction checks and compliance requirements. We may return funds using an approved method and may ask you to complete additional checks before processing a withdrawal. Processing times can depend on verification, payment providers, banking systems, weekends, public holidays and other factors. The website may display further information about available methods and any conditions that apply.

If funds are credited to your account in error, or if a transaction is later reversed by a payment provider, you must notify us and the relevant amount may be recovered from your account. We may correct obvious errors in balances, game records or transaction information. If you identify an issue with your account, you should avoid using the affected funds until the matter has been reviewed.

Promotions and offers

Promotions, bonuses, rewards and other offers may be subject to additional terms. Those terms will explain eligibility, qualifying activity, expiry, wagering or play requirements, contribution rules, withdrawal conditions and any other limitations that apply. You should read the specific promotion terms before opting in or using an offer.

We may withdraw, amend or refuse an offer where permitted by its terms or applicable law. A promotion may be limited to eligible accounts, selected games, particular payment methods or a defined period. We may remove a benefit or refuse related winnings if an offer has been obtained through abuse, fraud, multiple accounts, technical manipulation or a breach of the relevant terms.

Website availability and content

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, updates, technical faults, telecommunications problems, payment provider issues or circumstances outside our reasonable control. We may change, suspend or discontinue a feature or service where necessary.

Website content is provided for general information. We do not guarantee that every page, description, balance, display or system message will always be complete, current or free from error. You should not rely on a technical display or promotional message where it conflicts with the applicable account record or specific terms. We may correct errors and take reasonable steps to restore affected transactions or game activity.

Intellectual property and acceptable use

The website, its design, text, graphics, software, trademarks and other materials are protected by intellectual property laws and belong to, or are used by, the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, distribute, reverse engineer or commercially exploit website content without permission.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy requirements. We may collect and use information for account administration, identity and age checks, payments, security, responsible gambling, customer support, service improvement and legal compliance. By using the service, you acknowledge that relevant information may be shared with service providers, payment partners, professional advisers or authorities where permitted or required.

We may send service-related communications about your account, transactions, security, terms or responsible gambling. Marketing communications should be managed using the available preferences or unsubscribe options. You must keep your communication details current so that important account information can reach you.

Suspension, closure and complaints

You may stop using the service or request account closure through the available account or support process. We may suspend or close an account where required by law, where we identify a breach of these terms, where verification cannot be completed, where the account is associated with prohibited activity, or where continued access creates a legal, security or responsible gambling concern.

If your account is closed, you must not attempt to create a replacement account without permission. Any remaining balance will be handled in accordance with applicable law, verification requirements, payment rules and these terms. We may retain information where necessary for legal, regulatory, security, dispute or record-keeping purposes.

If you have a question or complaint, review the support and complaints information provided on the website and follow the stated process. Include enough information for the matter to be identified, while avoiding the submission of unnecessary sensitive information. We will review complaints fairly and may request further details before providing a response.

These terms are governed by the laws and legal requirements that apply to the relevant service and your use of it. Any dispute should first be raised through the available complaints process. If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.